What are your shipping rates?
The Teddy Bear Cupboard offers;
FREE Standard Tracked Signature Upon Delivery Shipping for all orders over $150 within Australia.
Standard Tracked Signature upon delivery fee is $12.00
Express Tracked Signature upon delivery fee is $19.95
We ship Australia Wide
Delivery Time Frames
For the most accurate up to date delivery time frames once your parcel has been dispatched please refer to the Australia Post website here.
We dispatch daily Monday to Friday if your order is placed before 12pm AEST.
Whilst we believe we are extremely efficient in dispatching orders. Its important to note we are reliant on the Australia Post Network to deliver your parcel. We do advise that you allow as much lead time as you can before your event to avoid disappointment. If your order is urgent we recommend utilising the express post service offered.
We always air on the side of caution and advise to allow 1-2 Business Days after dispatch for delivery even with the Express Post option.
We will happily provide a refund for the goods for parcels that do not arrive in time provided they meet our return guidelines found here. It's important to note that we do not refund shipping costs incurred.
Where do you ship to?
We Ship Australia Wide. We dispatch daily Monday to Friday. Place your order before 12pm AEST to take advantage of this.
Do you offer local pickup?
Absolutely, simply select the 'local pickup' option during checkout and you will be notified once your order is ready for collection. If you have any further questions regarding this; our email address is info@theteddybearcupboard.com.au and our phone number is (03) 62638113
Can I modify my order?
Our turnaround times are extremely quick. If we can accommodate modifications to orders prior to dispatch we will but its very important to note this is not always possible. If you wish to amend your order please contact us immediately.
Can I track my order?
You can indeed! When we dispatch your order you will receive two emails. One from us advising your parcel has been dispatched with a shipment number and one from Australia Post containing a tracking ID.
You can also use this tracking ID provided by Australia Post to track your parcel on their website. https://auspost.com.au/track/
Do you Accept Returns?
Of course, we understand that circumstances change or the product may not be how you imagined. 'Change of mind' returns will be accepted within 14 days from receipt of your goods.
Please refer to our Returns Policy for further information regarding returns.
Are the products on your website in stock?
Yes. At The Teddy Bear Cupboard we try to ensure our stock levels are always accurate. Which means the items you purchase are ready to ship to you from our warehouse immediately.
In the unlikely event that a stock inventory error has occurred and we are out of stock of the item you purchased we will contact you immediately via phone or email to discuss your preference of a refund or substitute product.
Do you have a retail shop front?
Unfortunately we are online only and do not have a retail store. For safety reasons we cannot allow customers in the warehouse. If you have any questions regarding the products, please do not hesitate to contact us
Public Holiday Closures
We are Located in Tasmania and are closed on Tassie Public Holidays.
For a full list of these dates please click here
Christmas Trading Hours
We are Closed Monday & Tuesday the 25th & 26th December and also Monday the 1st January. All other days are business as usual.